小馬租車台中高鐵營業所（近台中高鐵站)

Good service.

於 2024-01-09 評價

店家回覆

Thanks you.

於 2024-01-10 評價

滿分好評 員工友善 流程順暢

於 2023-12-06 評價

店家回覆

謝謝您的好評，希望下次還能為您服務!

於 2023-12-06 評價

First timer booked Pony car rental service but was quite disappointed that Pony car rental didn't update their new address location to their users via email inform . After long finding , lucky met Taiwanese car park uncle nearby guide us the way to the new address . Overall exterior and interior of the car still ok . Gogoout should included the full motor insurance coverage packages for all users , hope to see improvement for the whole car rental process in near future . Thank you .

於 2023-11-21 評價

店家回覆

I'm really sorry that our English version has not been changed. Thank you for your reminder. I hope you will come to our service next time.

於 2023-11-22 評價

The rental process is smooth, the car is clean and new. Miles is a bit higher than normal for nearly year car. The location is very convenient, 10 mins walk from the HST station as described. The price is relatively lower than most of the car rental for international license driver like me. The back up cam for the car is useful in day time only, coz there is no assist light.

於 2023-11-09 評價

店家回覆

Most of our models are new cars, so please feel free to rent them. Thank you for your love for us. Then we’ll see you next time!

於 2023-11-21 評價

Overall, we are very happy with the service provided. We arrived late to pick up the car and they stayed open for us to provide the keys. We also accidentally left our phone in the hire car and the staff member contacted us and delivered the phone at the railway station. Great service provided by the staff.

於 2023-10-30 評價

店家回覆

Thank you for your affirmation. Fortunately, we found the phone in advance to avoid the difficulty of getting it back later. Welcome to come again next time.

於 2023-11-21 評價

我的車因提前1日完成車廠修車，爰租車申請提前還車。 依據交通部訂的小客車定型化契約規定提前還車可申請退還剩下租金，且店家(小馬租車)小客車租賃契約書第六條亦規定得請求退還每滿一日部分之租金。 惟gogoout說明該公司只是網路平台，並非租賃業者，不適用政府規定。不得退費已違反政府及店家的規定，媒合平台不能走法律漏洞，否則無法保障消費者的權益，相關單位應正視此問題。

於 2023-08-29 評價

服務人員親切，說明清楚，車輛整潔乾淨

於 2023-08-17 評價

車輛企理,服務人員友善

於 2023-08-08 評價

原本订的取车日期搞错了，高铁台中站的小哥特别用心，主动联系gogoout的客服，帮忙询问能否更改当下用车，顺利化解我乌龙的尴尬局面，给小哥点一个大大的赞👍！

於 2023-08-10 評價

車很新 服務相當有效率~

於 2023-04-02 評價